We want you to be completely satisfied with your purchase from our e-shop. If you are not satisfied with your purchase, we offer a returns and refund policy for both personalised and non-personalised products.
Non-Personalised Products:
If you are not completely satisfied with your non-personalised purchase, you may return it to us within 14 days of receipt for a refund or exchange. The product must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for the return shipping costs.
Personalised Products:
Please note that personalised products are non-refundable and non-exchangeable unless they are faulty. If your personalised product is faulty, we will replace it or provide you with a full refund. If you receive a faulty personalised product, please contact us within 14 days of receipt.
To request a refund or exchange, please contact us using the methods stated in section 1.3 of our Terms & Conditions within 14 days of receipt of your order. We will provide you with instructions on how to return the product to us.
Please note that we will not be responsible for any products lost or damaged during the return shipping process. We recommend that you use a tracked and insured shipping service.
Once we have received your returned product, we will process your refund or exchange within 14 days.